Refund Policy

This policy applies to Quality Care Building and Home Care Service's services offered on our website and at customer premises. Refunds will be processed through the original mode of payment.

Payment Confirmation

• Payment must be made online or upon completion of work unless agreed otherwise in writing.
• Accepted payment methods include online payments (credit/debit cards, bank transfers), POS card payments, cash, and cheque payable to "Quality Care Building and Home Care Service".
• A payment confirmation will be sent via email to the provided email address once the payment is processed.

Refunds, Claims, and Complaints

• All services are considered satisfactory unless reported in writing within 24 hours of completion.
• Complaints will be fully investigated and resolved to the client's satisfaction where possible.
• Company liability is limited to the value of the services provided.
• Clients must inform the company of any special service requirements before work begins.
• Damages due to negligence may be compensated up to 100% of the job price.
• The company is not liable for damages due to misinformation from the client.
• Property damage must be reported within 24 hours; missing items must be reported before staff departure or within 4 hours of service completion.
• Clients are required to sign a service delivery receipt/invoice after service completion. Refusal to sign shifts responsibility to the client.
• Unsatisfactory service must be reported within 24 hours by emailing order@tereaset.xyz.
• Refunds, when applicable, will be processed to the original payment method within 15 business days.

Method of Payment, Accepted Card Types, and Currency

• We accept Visa and MasterCard credit/debit cards.
• All payments are processed in AED (or any other currency agreed upon).