Terms & Conditions

Effective Date: January 2025

Company Name: Quality Care Building and Home Care Service

Location: Dubai, United Arab Emirates

1. Introduction

By continuing to browse this website or using our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please discontinue using our services.

2. Definitions

• "Company," "We," "Us," and "Our" refer to Quality Care Building and Home Care Service.
• "You," "User," or "Your" refers to the user of our website or the customer of our services.
• "Agreement" or "Terms" refers to these Terms and Conditions.

3. Services Provided

• AC Duct Cleaning Services
• AC Services and Maintenance
• AC Grill Cleaning Services
• Water Tank Cleaning Services
• Water System Disinfection Services
• Pipeline Cleaning Services
• Cooling Tower Cleaning Services
• Kitchen Duct Cleaning Services
• Laundry Duct Cleaning Services
• Garbage Chute Cleaning Services

4. Booking and Payments

• Service bookings can be made via phone, email, or our website.
• Payments can be made via cash on delivery, credit/debit cards, or bank transfers.
• Pre-payment may be required for certain services.
• You agree that payment details may be transferred to our payment service provider for processing.
• Once payment is made, it is non-refundable. For concerns, contact us within 24 hours.

5. Cancellation and Rescheduling

• Cancellations or rescheduling requests must be made at least 24 hours before the scheduled service time.
• Cancellations within 24 hours may incur a cancellation fee.

6. Refunds/Claims/Complaints

• All services are deemed satisfactory unless reported within 24 hours of completion.
• Complaints will be investigated and addressed to the client’s satisfaction.
• The Company’s liability is limited to the value of the service provided.
• Any property damage or missing items must be reported before our staff departs or within 4 hours of service completion.

7. Service Guarantee

• If you are unsatisfied with our service, notify us within 24 hours for resolution.
• Damages due to our negligence will be compensated up to 100% of the service cost.

8. Health and Safety

Our staff follows safety standards. Clients must provide a safe environment. Access to water and electricity must be available to perform services.

9. Privacy Policy

Your personal data is securely stored and only used for service fulfillment.

10. Force Majeure

We are not liable for service delays caused by events beyond our control (natural disasters, government actions, etc.).

11. Intellectual Property

All content on our website is the property of Quality Care Building and Home Care Service. Unauthorized use is prohibited.

12. Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates.

13. Contact Information

• Email: enquiry@qualitycareuae.ae
• Phone: +971565656825
• Address: Al Khaleej St - Deira - Al Murar - Dubai, United Arab Emirates

By using our services, you agree to these Terms and Conditions.

Thank you for choosing Quality Care Building and Home Care Service!